Refund Policy | Zyvia.shop

Returns & Refunds

At Zyvia.shop, we strive to provide high-quality Laddu Gopal dresses and accessories with complete customer satisfaction. If you are not happy with your purchase, please review our refund policy below.

Eligibility for Refunds

• Items must be unused, unworn, and in original packaging.
• Refunds are applicable only for damaged, defective, or wrong items received.
• Custom-made or personalized items cannot be refunded or returned.
• Refund requests must be made within 7 days of receiving the product.

Refund Process

1. Contact Us: Email us at support@zyvia.shop with your order number, product images, and reason for the refund request.
2. Approval & Return: If eligible, we will provide a return shipping address. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Inspection & Refund: Once we receive the item, our team will inspect it and process the refund within 5-7 business days to the original payment method.

Non-Refundable Items

• Used or damaged products (unless received in a damaged condition).
• Custom or personalized orders.
• Items purchased during a sale or promotional offer.

Late or Missing Refunds

• If you haven’t received a refund within 7 business days, check with your bank or payment provider.
• If you still have issues, contact us at support@zyvia.shop.

Contact Us

📩 Email: support@zyvia.shop
📍 Website: www.zyvia.shop